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Return, Refund and Replacement Policy
At Aakritii, customer satisfaction is important to us. We strive to provide high-quality products and a smooth shopping experience. This Return, Refund & Replacement Policy explains the conditions under which products may be returned, replaced, or refunded.
By placing an order on our Website, you agree to this Policy.
1. Eligibility for Return
Customers may request a return only if:
- The product received is damaged during transit.
- The product received is defective or not functioning properly.
- The wrong product has been delivered.
- The product is missing essential parts or accessories.
- The product delivered is significantly different from the product ordered.
To be eligible for a return, the customer must raise the request within [7 DAYS] of receiving the order.
The returned product must be unused, unwashed, undamaged, and in its original condition, along with all original packaging, labels, tags, manuals, invoices, accessories, and complimentary items (if any).
2. Non-Returnable Products
For hygiene, safety, customization, or business reasons, certain products cannot be returned.
These may include:
- Personalized or customized products.
- Products damaged due to customer misuse.
- Products without original packaging.
- Products showing signs of use.
- Products purchased under "Final Sale", "Non-Returnable", or Clearance Offers.
- Gift Cards or Digital Products (if applicable).
Aakritii reserves the right to determine whether a returned product meets the eligibility criteria.
3. Replacement Policy
Customers may request a replacement if:
- The wrong product is delivered.
- The product is damaged during delivery.
- The product is defective upon arrival.
- The ordered item has manufacturing defects.
- Replacement requests must be submitted within [7 DAYS] after delivery.
Replacement is subject to:
- Product inspection.
- Stock availability.
- Verification by our support team.
If the same product is unavailable, Aakritii may offer:
- Store Credit
- Alternative Product
- Refund (at our sole discretion).
4. Refund Policy
Refunds are processed only after the returned product has been received and successfully inspected by our quality team.
If approved, refunds will be processed through the original payment method used during purchase unless otherwise agreed.
Refund processing generally takes [5–10 BUSINESS DAYS] after approval. However, the actual credit timeline depends on your bank, payment gateway, or card issuer.
Shipping charges, Cash on Delivery charges, gift wrapping fees, and other service charges may not be refundable unless required by applicable law.
5. Return Request Process
To initiate a Return or Replacement request, customers should contact our Customer Support with the following details:
- Order Number
- Customer Name
- Registered Mobile Number
- Registered Email Address
- Reason for Return/Replacement
- Clear Photos or Videos of the Product (if applicable)
Our support team may request additional information before approving the request.
6. Inspection & Approval
Every returned product undergoes a quality inspection after it reaches our warehouse.
Aakritii reserves the right to reject any Return, Replacement, or Refund request if:
- The product has been used.
- The product is damaged due to customer negligence.
- Original packaging is missing.
- Accessories or free gifts are missing.
- The return request does not meet our eligibility conditions.
- The final decision regarding approval shall rest solely with Aakritii.
7. Return Shipping
If the return is due to an error on the part of Aakritii (such as wrong, damaged, or defective products), return shipping charges will generally be borne by Aakritii.
If the return is requested for reasons not attributable to Aakritii, the customer may be responsible for return shipping costs, unless otherwise communicated.
8. Order Cancellation
Orders may be cancelled before they are dispatched by contacting our Customer Support.
Once an order has been shipped, cancellation requests may not be accepted.
If cancellation is approved before shipment, the refund will be processed according to our Refund Policy.
9. Refused Deliveries
If a customer refuses delivery without a valid reason, or repeatedly remains unavailable for delivery, Aakritii reserves the right to deduct applicable shipping, handling, and logistics charges from any eligible refund.
10. Fraudulent Claims
Aakritii reserves the right to reject any return, replacement, or refund request if fraudulent activity, false claims, abuse of the return policy, or suspicious behavior is detected.
Where necessary, Aakritii may initiate legal action under applicable laws.
11. Force Majeure
Refunds, replacements, and returns may be delayed due to circumstances beyond our reasonable control, including natural disasters, strikes, government restrictions, pandemics, transportation disruptions, or other force majeure events.
12. Changes to this Policy
Aakritii reserves the right to modify, amend, or update this Return, Refund & Replacement Policy at any time.
Any revised version shall become effective immediately upon publication on the Website.
13. Contact Us
For any questions regarding Returns, Refunds, or Replacements, please contact us:
